Terms and Conditions

Terms and Conditions

Backordered items will be advised at the time of ordering and / or listed on your invoice and will be shipped as soon as available. Backorders are shipped within 1 to 2 weeks however imported items may take up to 12 weeks. We do not automatically provide updates on the progress of backorders, but we will provide an ETA upon request however this is an estimate only and we will not be bound by it. Once an item is placed on backorder it will remain on order until supplied or the order is cancelled by you. Indent items carry a 15% restocking fee for cancelled orders so please ensure you order correctly.

All orders are subject to freight charges.  Quotations for sensitive freight are to clients for equipment orders only and are on charged at cost to the client. Freight can be arranged and paid for by the client directly, upon request and prior approval. Freight charges are non-refundable.

All prices include GST.

Dental Installations (Aust) P/L does not traditionally provide loaner equipment. However, upon availability and request, loaner handpieces, suction motors, compressors, and autoclaves may be able to be provided whilst your equipment is being repaired by us.  Hire fees for loaner equipment are assessed on a case-by-case basis and quoted prior to installation.

These Terms and Conditions replace all previous versions. All prices, bonuses and offers are subject to change without notice and are available for the duration of our promotions or while stocks last, and no further discounts apply. Where an error or omission occurs, we reserve the right to withdraw the offer.

Dental Installations (Aust) P/L do match prices, simply provide a current copy of our competitor’s advertised price or quotation for verification. We reserve the right to rescind this offer due to the limited availability of inventory or where it is commercially unviable to fulfil the order.

Returns or claims will not be accepted without prior authorisation and only within 14 days of invoice date. Only items returned unopened, in their original packaging and in a saleable condition will be accepted and you must return these items at your own expense. Returns of indent or specially ordered items will not be accepted. Returned items will be credited to your account, this credit may be offset against future purchases, but refunds will not be issued. Credits can be applied to returned goods, less cost of original freight charges. Return freight costs are at the client’s expense. If ordered items are returned within 14 days of invoice date a credit will be raised less 15% handling fee.

Our standard trading terms are 30 days; goods remain the property of Dental Installations (Aust) Pty Ltd until payment is made in full. We reserve the right to request payment in advance for large, indent or special-order items and will advise at the time of ordering where this is applicable. Capital equipment purchases must be paid for prior to delivery and installation or 14 days from the date of manufacturer’s invoice (whichever comes first). Capital equipment purchases will incur sensitive freight charges and these charges must be paid prior to delivery and installation of capital equipment.  A quotation is provided for the client’s prior approval and sensitive freight is on charged at cost to the client.  We prefer payment via direct deposit, visa card or master card. Payment can be made via American Express, however a surcharge of 1.7% applies. All invoices greater than 90 days are handed over to our debt collection agency. All costs associated with the recovery of overdue accounts will be borne by the client.